TONY FAQ

Q: What are the system and browser requirements for TONY?
Q: I forgot my password. What should I do?
Q: I didn't forget my password, but I want to change it. How can I do that?
Q: Who is my Customer Relationship Manager?
Q: How do I prepare a new quote?
Q: Is it necessary to know the exact ship-to address for quoting purposes? This information may not be available right now.
Q: Can I type in a competitor's model number during quote entry if I'm not familiar with AJW model numbers?
Q: When I type in a competitor's model number during quote entry, why do I sometimes get no search result?
Q: How accurate are the competitor crossovers I'm using during quote entry?
Q: Can I receive a quote with custom / non-standard items?
Q: How do I make revisions to my quote once it's already been submitted?
Q: What's the purpose of "Save Changes" during quote entry?
Q: Why am I unable to revise my quote, or why does my quote contain no pricing?
Q: What is "Add to Quote", and how does it work?
Q: How can I prepare a submittal package for my quote?
Q: How do I convert a quote to an order?
Q: I've submitted my order, but now I need to make a few changes. How do I go about that?
Q: How do I look up a previous quote or order that I submitted?
Q: Is it necessary to complete all fields in the Account Information section?
Q: I believe I'm encountering technical difficulties, or I might have discovered a bug. Should I report it to my CRM?
Q: My question isn't answered here or in the Help section. What should I do?